FAQ

You can Pay Via Paypal, click on order now, or go to our pricing page. If you faced any problem with the payment, contact us directly on WhatsApp, we will agree for the plan you need, and provide you with the payment method suitable for you. It’s fast and easy, chat with us now via WhatsApp.

Yes, you can use your connection on multiple devices, but you can’t play them at the same time. However, if you want this option, click here pricing plans or just contact us on WhatsApp.

CHANNEL ISSUES ? If while you are watching a channel the service appears to have paused, simply select and open another channel, then return to the original channel to see if it is now playing, this can be due to break in transmission for a second, the software will halt under these conditions.

HOW TO CHECK MY DEVICE ? Check if you entered your activation details correctly.
* Check your network connection, reboot your router and device, and then try again.
* If you have PC/Laptop, etc. connected to same internet network check if you are not overloading your network with downloading or watching movies, etc… on these devices.
* Your Internet needs to be minimum 70 Mbit Download and 1 Mbit upload speed.
* Reboot your devices and wait for 30 sec before turning them back on (STBs, Android Boxes, Routers, Cable modems)
* Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.
* If your network connection is no problem, please check whether your account is used on other devices.
* Check if the device/app/program got the latest software and firmware updates.
* Check the download speed on the actual device that is streaming our service, you may have 50mbs on your computer, but the device could be considerably slower, indicating a problem on your internal network.
* Check for any high processor demanding applications running in the background that can be stopped, this is very important for low-end devices.
* Try uninstalling and reinstalling your app/program, your activation will not be lost.

MY CHANNELS ARE NOT WORKING ? We strive to provide you with a high level of service at very discounted rates. So please keep this in mind first and foremost.
If a channel is down, we will do our best to restore that back to service.
Please use the guidelines belowbeforereportingachannel:
* Stop and give it a couple of minutes. We reboot and swap channels when needed. The channel may be coming back.
* Is this happening on all channels? If it is, you need to check on your end.
* Reboot your devices and wait for 30 secs before turning them back on (STBs, Android Boxes, Routers, Cable modems)
* Make sure you are connecting using a LAN (Ethernet) cable to devices and not via Wifi.

MY M3U LINK IS NOT WORKING ? If the link is not working, always check the link on PC using the VLC software. If it works it means that there is something wrong on your end. When typing in your M3U link make sure you are not entering any space and you are not using your M3U link on other devices. Contact us if the link does not work on your PC after troubleshooting.

WHY MY ACCOUNT IS NOT WORKING ON MY MAG BOX OR STB EMULATOR ? Did you give us the correct MAC address?
* Is your Internet speed at the recommended minimum 70 Mbps for HD channels — or higher?
* Is your device wired in (Ethernet) or is it connected wirelessly (WiFi or mobile data)? Ethernet will always be faster and more stable; use Ethernet, if you can.
* Are your device’s specs powerful enough to effortlessly handle live HD streaming?
* If you’re using an STB emulator did you follow the steps of the guide to Setup Android STB Emulator?
* If you’re using an STB emulator have you tried wiping your app’s cache then restarting your device?
* If you’re using a MAG box have you tried restarting your device?
* If you’re using an Android device/MAG box have you tried logging out then factory resetting your device?
* Have you double-checked the server portals we sent you in the activation e-mail?

I AM NOT IN OR FROM USA/CAN OR THE UK. CAN I STILL SUBSCRIBE ? Yes. Our service is available worldwide to everyone.